Before returning items to us, please read and follow the instructions below. Please make sure you understand our return policy and ensure that all criteria are met before physically sending any items back to us. The customer is responsible for return shipping fees.

Need to exchange sizes? No problem! Unused items* can be returned within 30 days of receipt. Just contact our awesome Customer Service team for return instructions and to confirm product availability.

Refund policy: We want you to love your purchase! Not 100% satisfied? We will offer a 100% refund on any unused item* returned within 30 days of delivery.

Returned products must be in brand-new condition with original packaging. If any accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from any refund. Shipping costs are non-refundable.

*Pre-order items are made-to-order; order change requests may not be able to be accommodated. Clearance items are ineligible for return. 

Quality issues: We will be responsible for an exchange or refund if there is any product quality issue within 30 days of the customer receiving the item. The product may first need to be returned to us, and upon going through our checking procedures, we will exchange the product or offer a refund.

Please contact us or send an email to support@twosetviolin.com for instructions on returning items.