How long does shipping usually take?
Express shipping usually takes 3-7 business days.*
Standard international shipping usually takes 7–19 business days (approx. 1–4 weeks, depending on region).*
Your order will be delivered by your local post office. (USPS, Royal Mail, Canada Post, etc.)
Shipments to Canada, Brazil, South Africa, and China are limited to express shipping; this is to protect your order and ensure its delivery. Thank you for your understanding!
*Delivery times are estimates. International orders’ exact delivery dates are difficult to predict. During the holiday season (Nov.–Jan.), please allow extra time for delivery due to the increased traffic of international shipments. Some deliveries may take twice as long to arrive. If you require the order by a specific date, please opt for express shipping. Be aware that overseas shipping may be subject to customs delays – please contact your postal service for more information. For rural areas, please allow 1-2 additional weeks for delivery. We will do our best to accommodate, but we are not responsible for delays in shipping that are outside of our technical control.
Does my order come with tracking?
Express shipments always come with tracking and are shipped via EMS. For standard shipping, available tracking is dependent on the postal service of your country. We cannot guarantee tracking information for standard shipments.
Incorrect Shipping Addresses
Unfortunately we cannot be responsible for missing orders due to an incorrect shipping address given at checkout.
Please verify the shipping address before submitting the order. If you notice an error after the order is submitted, please contact us (firstname.lastname@example.org) ASAP and we will do our best to update the address.