Below are a list of Shipping and other related FAQs.
Standard international shipping estimates are currently 5–20* business days (approx. 1–4 weeks), depending on region. Please refer to the shipping methods available for your region listed at checkout.
Express international shipping is available for most regions. If available, this shipping option will be listed at checkout.
Orders will be promptly processed and shipped out within 0-2 business days, excluding weekends and national holidays.
Shipments to China are limited to express shipping; this is to protect your order and ensure its delivery. Thank you for your understanding!
*Delivery times are estimates. International orders’ exact delivery dates are difficult to predict. International postal delays may occur in some countries due to COVID-19. Please contact your local post office for more information. We are not responsible for delays in delivery that are outside of our technical control. During the holiday season (Nov–Jan), please allow extra time for delivery due to the increased traffic of international shipments. Some deliveries may take twice as long to arrive. If you require the order by a specific date, please opt for express shipping. Be aware that overseas shipping may be subject to customs delays – please contact your postal service for more information. For rural areas, please allow 1-2 additional weeks for delivery.
Yes, every order is registered with a tracking number.*
Functional tracking may be dependent on the postal service of your country.
*UPDATE: Due to the surge in shipping fees as a result of COVID-19 and limited flights, we now offer an economy shipping option for select countries. This option does NOT include tracking. This economy option will specify "no tracking" at checkout. All other standard shipments still include tracking.
We work with several shipping companies to offer the best shipping options for your country. Orders may be shipped by DHL, EMS, or local post (USPS, Royal Mail, Canada Post, etc.), depending on the shipping method selected at checkout.
The shipping carrier decides whether a package requires a signature upon delivery. Please contact your carrier for more details.
Due to COVID-19 conditions and force majeure, your shipping company may not currently require signature and/or in-person delivery. Please contact your local post office or shipping company for more information.
We begin preparing orders promptly, so that we can get your purchase to you as soon as possible! If your order has not been processed by our fulfillment center, we will attempt to stop the shipment. Once an order has been processed, we are unable to make changes. We cannot guarantee changes or cancellation after orders are placed. You can return your order to us after you have received it, provided it is eligible for a return (see Returns help page).
If you notice an error upon submitting your order, please contact us ASAP, and we will do our best to support your request. We cannot be responsible for missing orders due to an incorrect or incomplete shipping address given at checkout.
If a failed delivery gets to returned to our warehouse, these orders may be re-shipped for a second attempt. Customer will need to re-pay the shipping fee. Sometimes post offices charge a fee to return these parcels; if so, the customer will be responsible for this fee. Re-shipments can only apply to orders already returned to the warehouse.
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible with ensuring to comply with laws and regulations of the country of destination. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.
EU customers: Please note the recent updates regarding duties and taxes for importing goods into the European Union. You may be required to pay import fees to retrieve your order. Unfortunately this is out of our control, and we are not responsible for forfeited parcels in the event of customer's refusal to pay import fees.
Digital gift cards are available upon request. Please contact us here.
Our fantastic customer service team would be happy to help!