How long does shipping usually take?

Express shipping usually takes 3-7 business days.*

Standard international shipping usually takes 7–19 business days (approx. 1–4 weeks, depending on region).*

Orders will be promptly processed and shipped out within 0-2 days, excluding weekends and national holidays.

Your order will be delivered by your local post office. (USPS, Royal Mail, Canada Post, etc.)

Shipments to Canada, Brazil, South Africa, and China are limited to express shipping; this is to protect your order and ensure its delivery. Thank you for your understanding!

*Delivery times are estimates. International orders’ exact delivery dates are difficult to predict. During the holiday season (Nov.–Jan.), please allow extra time for delivery due to the increased traffic of international shipments. Some deliveries may take twice as long to arrive. If you require the order by a specific date, please opt for express shipping. Be aware that overseas shipping may be subject to customs delays – please contact your postal service for more information. For rural areas, please allow 1-2 additional weeks for delivery. We will do our best to accommodate, but we are not responsible for delays in shipping that are outside of our technical control.

**Due to the current postal strike in Finland, all Finland orders will be shipped on Nov 24.

Does my order come with tracking?

Express shipments always come with tracking and are shipped via EMS. For standard shipping, available tracking is dependent on the postal service of your country. We cannot guarantee tracking information for standard shipments.

Incorrect Shipping Addresses

A confirmation email will be sent to you once the order is authorized. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order. However, if you notice an error after the order is submitted, please contact us (support@twosetviolin.com), and we will do our best to support your request. Unfortunately we cannot be responsible for missing orders due to an incorrect shipping address given at checkout.

Customs Duties

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination. You are responsible with ensuring to comply with laws and regulations of the country of destination. Unfortunately, we cannot estimate what the charges may be since customs and taxation policies vary widely from country to country. For further details, please contact your local customs office or visit their official website. In some cases, customs clearance procedures are required; under these circumstances, delays may occur, which will affect our original delivery estimation time.